What drives us

Our Values

Our values are the guiding principles that define our behaviour, shape our culture and guide our strategic direction. After working intensively with colleagues around the world in workshops, roundtable discussions and surveys, we have jointly developed new values that show Capita at its best.

Our values are:

We innovate boldly, to grow better together…

Customer first, always: We prioritise our customers in everything we do, working hard to exceed their expectations with exceptional service.

Fearless innovation: We love bold ideas and adopt the best solutions to continuously improve, working at pace to serve our customers and communities better.

Achieve together: We believe in the power of collaboration and being open, working together, holding each other to account to reach our shared goals.

Everyone is valued: We create a welcoming and inclusive environment where everyone feels valued and empowered to succeed.