This is how your customer management makes great leaps: we implement high-quality, efficient and reliable projects for you.

Customer management on a large scale: we make life easier for millions of people – every day.

We keep the connection: we create customer experiences that inspire because they keep up with the rapid developments in the industry. We help telecommunications companies to react flexibly and dynamically to future requirements in customer service, develop tailor-made customer management solutions and design new, intelligent processes.

Our outstanding quality is available as a flat rate, no matter how extensive your project is. Even with large volumes, we are able to offer exceptionally high performance. We have the know-how, the technologies and the capacities that are needed today and in the future – a future that is increasingly digital and extremely dynamic.

G5, FMC, the Internet of Things: new technologies are coming, existing business models are becoming obsolete, competition is growing. We ensure that customer management changes flexibly at the same time and still remains a reliable constant – first-class, personal, efficient.

100 Mio.

multichannel contacts

annually in over 30 countries.


second reduction in waiting time

on the service hotline for a large telecommunications provider.


sales annually

via Capita Sales Chat for a large internet and mobile phone provider.


error rate

thanks to Capita RPA solutions at a leading telecommunications provider.

Services for the telecommunications industry


Customer Experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

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Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

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IT solutions

The customer management of the future is digital: our IT services help you to drive change.

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Find out more about our solutions for the telecommunications industry.

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