Finance and insurance

The bottom line is that it is a clear plus: we turn high customer expectations and the dynamism of the industry into an opportunity for the future.
Capita Europe Lösungen für Financial Services

Don’t talk about money? We do – in a way that inspires and retains your customers

When it comes to money, you can count on us: your customers are more demanding than ever, competition is increasingly intense, the market is dynamic and expectations are high. Now banks, financial service providers and insurers have to be innovative, break new ground and use the constant change in the industry as an opportunity: customers want to be wooed, be enthused again and again, and be bound by loyalty in the long-term.

We help our clients to set up their customer management accordingly. We take over customer service with acquisition, sales and helpdesk, develop new, intelligent processes and establish efficient digital solutions. We transform abstract, often highly complex financial and insurance topics into comprehensible products and services for your customers. Your customers get real assistance and first-class service. Your company saves internal resources and valuable time, increases sales and lowers costs.

100 million

multichannel contacts


insurance customers



Services for finance and insurance companies


Customer experience

More than the sum of its parts: we turn innovative individual measures into a coherent whole – for the best possible customer experience.

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Digital transformation

Driver of the digital transformation: we transform know-how and technologies into growth and success for our clients.

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Real change instead of just consultation: we turn innovative ideas into tangible solutions with which our clients lead their customer care into the future.

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Find out more about our solutions for the finance and insurance industry.

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